The main advantage of the store over others is that we deliver to USA as well as other countries and regions. We have an extensive goods delivery network and work with numerous delivery services that can quickly and efficiently transport goods in accordance with all conditions.
When ordering medicines from the store, the order is processed by the managers within 1 to 2 days. The customer then receives an invoice for payment.
After making the payment, the buyer must provide us with proof of payment in the form of a receipt indicating that the goods have been paid for. This receipt must show the date and time of payment. It must also indicate the exact amount of the order and the bank account number of the store to which the transfer of funds was made.
Order processing from the time of payment takes between 24 and 48 hours. During this time, the managers verify the status of the payment, the bank through which it was made, the payment method, and other important information. Orders are shipped within 7 to 14 days of payment.
Delivery in USA is carried out by an international delivery service.
The delivery time is 10 days. Once the goods have been shipped, the customer receives a tracking number that they can use to track the progress of their order, its status, and location. The customer should constantly check the status of their order, which will allow them to see in good time that the package has arrived at its destination and is ready for collection.
Please note that the store is not a delivery service and is therefore not responsible for parcels in USA. We may cancel the order if it has not yet cleared customs.
Return policy
Refunds can be made before the order is packaged and delivered to French customs. It is also possible in cases where the package has been returned to the store’s warehouse and has not been delivered to the customer.
This is due to the fact that cases of dishonesty on the part of customers have increased recently. They often request a refund for goods ordered 2 to 3 days after shipment. However, the order usually arrives on time, generally within 10 days. As long as the order has not been delivered to the store’s warehouse, we will not issue a refund.
Please note! If the customer has not been able to collect the package within a certain period of time or was absent when it was delivered to the address provided when the order was placed, the store will be forced to arrange for the package to be returned to the warehouse. The customer then has the right to have the package delivered again, but will have to pay for the delivery.
If the customer refuses the reshipment, the store will be obliged to refund the full amount paid by the customer. However, the refund will only be 50% of the total amount. This is because part of this amount is used to pay additional customs duties. It should also be noted that many medicines have a limited shelf life.
The store’s managers can help each customer choose the right medication. They will recommend the correct medication based on the indications and expected results. Every buyer must understand that medications cannot be exchanged or returned.
However, we want all our customers to be satisfied with the quality of our service and always try to take their wishes into account. If necessary, the store can exchange the medication for one with the same active ingredient but from another specialist. This replacement can be made if the product ordered is not available.
You will find the characteristics and delivery conditions on the official website of the store. The cost of delivery is indicated and is calculated based on the total amount of the order. You can obtain additional information by contacting the managers. They will answer all your questions, help you organize the goods and choose the best option for payment, delivery to your country and city.