The store complies with English laws and regulations and operates legally. It is important to us that all our actions are legal, as our reputation is a priority. That is why we have established special conditions for returning goods.
If the goods comply with the quality and all the requirements specified in the documents and certificates, they will not be exchanged or returned.
However, we strive to find a solution that suits each customer. If necessary, we will try to exchange the goods or offer you a suitable replacement.
To exchange goods, you can fill out the appropriate form on our website. You will need to provide the necessary information about the product in as much detail as possible.
You must include your first and last name, phone number, and email address to receive information about the return. It is also mandatory to indicate the order number and the date the order was placed. In separate fields, indicate the name and type of goods, as well as the quantity. Then select the reason for cancellation from the list provided. It is also necessary to specify whether the goods have been unpacked or not. Below this field, you will find a space for a detailed description of the problem. This description will help our managers understand why the goods are not suitable for you and thus speed up the decision-making process regarding a possible exchange.
All information is then confirmed and sent for review. Our managers strive to process customer requests as quickly as possible. To provide a response, they may write an email or contact the customer by phone.